Vodacom is helpless!

A *****ulent contract was opened with Vodacom using my ID and banking details. I visited the store in canal walk where it seemed that the agents were guessing how to log a ***** case. After much back and forth I submitted the documents only to find out that the call was actually logged 2 weeks after I had submitted. I received one call from Vodacom to say my case has been logged with their ***** department and dead silence since then. The store I logged it with is either incapable of follow ups or possible very ******** when it comes to ***** cases. I have sent numerous emails but to no avail. Staff at the canal walk branch are very dismissive and couldn't be bothered to go the extra mile. Very disappointed in the poor service received from Vodacom. I would highly recommend not doing business with them.