Vodacom is helpless

Vodacom, I'm still waiting to have my phone delivered after doing an upgrade on 14 Nov. This is the second complaint that I am making on hellopeter and on the first one, you promised to have someone call me and sort out this mess. No one ever called me. On the contrary, I have been calling everyday since 20 Nov, and everytime I get told that someone will call me, which has never been the case. I'm really getting ****ed off with Vodacom. I need that phone and the new sim card (old sim card deactivated sfter I lost my phone on 11 Nov) as I depend on it for so many things, including my medication delivery. I have no means of phone whatsoever....!!!!!!