Vodacom is hell

Item: Vodacom
Rating: 1
Author: Nomsa N

I have had a dispute with vodacom regarding a matter of identity theft, the dispute department assisted me in concluding that I was ****med but it's so funny how I'm still getting calls from vodacom saying I'm still owing . I am so tired of this and my credit record is horrible all because of this. On the email I was told my name with be cleared from credit bureaus but it's so amazing how I'm still appearing as in arrears. Vodacom is the worst 😫 . I don't know what to do anymore really

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2024, 07:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Jan 2024, 07:45

Official

Best regards,

Vodacom's replyOfficial

05 Jan 2024, 06:26

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised of the feedback received from our Legal Division with regards to Account number I***.
We have submitted another escalation to Veri-cred to assure that the account is removed from client's payment profile.

Regards

Vodaco Consumber Website Team

Best regards,

Vodacom's reply05 Jan 2024, 06:26

Official

Best regards,

Vodacom is hell

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