Vodacom is great
I recently posted a review about one of my contracts that was changed to an open data contract, but I was under the impression that is was a closed contract. My bill for this month on this contract was R 6 184.71. Vodacom was great in keeping me updated on my complaint. I received an email yesterday that they will refund me an amount of R 5027.74 due to the fact that they do not want to lose me as a client although as per invoice when the contract was initiated it was an open contract. I really want to commend Vodacom for the excellent service and for understanding the client’s needs and are willing to refund me almost the full amount of the data usage. I will for sure take note of this Goodwill Gesture and are proud to be a Vodacom customer
Dear Customer,
Thank you for taking the time to post this compliment on the website.
We truly appreciate your support and feedback.
This posting has been sent to the relevant parties in question for appropriate recognition.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for taking the time to post this compliment on the website.
We truly appreciate your support and feedback.
This posting has been sent to the relevant parties in question for appropriate recognition.
Regards,
Vodacom Consumer Website Team
