VODACOM IS GRATUITOUSLY DESTROYING MY CREDIT RATING

Help. I just want to, sorry no, need to buy a car. And Vodacon is just that giant that just keeps on giving: if they are one thing, it's that they are completely and consistently out of touch with their customers. After a ********** account experience followed by a number porting that caused me to lose my number, they burn me with a monstrous contract cancellation fee, and after disputing it, I resentfully resolved to pay the amount off: I finally settled the last payment amount in August 2020.

So when I decided to buy a car in November 2020 and app**** for vehicle finance, of course Vodacom hadn't updated the credit bureaux with the account settlement. So I called them literally dozens of times, and I was verbally promised a letter of settlement by email at least four times before I finally received the letter in February 2021. And haha yes, I was repeatedly assured that the credit bureaux had been updated.

I am incredulous. The number of times I've found (another) vehicle only to have my finance application denied because the CREDIT BUREAUS STILL REFLECT AN UNSETTLED VODACOM ACCOUNT WHICH WAS SETTLED IN AUGUST 2020. And now, many months after the obligatory 21 days it should have taken after the August 2020 settlement to reflect at the credit bureaux, or let's say worst case February 2021 when Vodacon finally sent me the letter of settlement, this account should have reflected as settled with the credit bureaux by then already. But no, not one of the four left hands that told me telephonically that they had just updated the credit bureaux with the account settlement details, knew that the right hands were flipping us all a bird.

I've had enough Vodacom. LEAVE ME TF ALONE.

#vodacom #vodacon #voda****