Vodacom is going down the drain.

Vodacom's customer care service is definitely going down the ****hole. Firstly they did the wrong simswap on my number , secondly they take the full amount when I recharge , although I don't owe them any money on my new number , which they changed. When you call customer care the chance to speak to a human is non existent. You must speak to their chatbot Tobi , which is just as ******** as Vodacom , which is the only service provider that you must go through all this *******. My fiance sent me a data bundle today , but it also mysteriously disappeared. I phoned Vodacom , hopefully to speak to a human. What a joke. I wonder how many money Vodacom *****s daily from the public. I'm definitely going to ICASA with this. Maybe they can get this pathetic Vodacom to be off assistance in the future.