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stiaan P

1 reviews | Active since Oct 2023

13 Mar 2024, 14:15

Vodacom is going backwards go with someone els

I dont understand what is happening.

We ordered a phone last week.

Yesterday we struggled to get the guy to deliver it and had to call 2 times to skyne( vodacoms delivery people) to bring it but they said no it will ne delivered today.

Today comes and believe it the guy does not wanti give the phone because my middel name is not on my drivers license.

Like really a middle name.

This is ridiculous and then i call skynet now 2 times and they just put the phone down in my ear in the first 10 seconds of the call.

I dont know what to do i never had problems with vodacom but this will definitely be the last.

This is how you treat customers that is more than 10 years on your network

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Replies (3)
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stiaan P's update13 Mar 2024, 14:21
Reviewer Update
And the thing is everymonth that phone goes of as a debit order and now we wont even be able to get the phone.


How do you guys work even.
I want you guys to take the **** phone back and remove me from your debit order list.
Just dont get it how you cant receive a parcel with a drivers license all the information is on there is it not?

Please guys vodacom are not the best anymore as they were please go with someone els
Vodacom
Vodacom's reply14 Mar 2024, 07:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

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stiaan P's update14 Mar 2024, 12:16
Reviewer Update
You guys are just full of lies.

When will you be calling been waiting all day.

You guys dont give a s h i t about anything except your own stuff.