Vodacom is giving the WORST service these days after my upgrade in March 2017 - IT'S BEEN HELL!!!!

<p>I've upgraded in March 2017. If I knew then what I knew now I would have kept my old contract and phone. The first thing was I never received my new sim card. I was told to go and buy one myself and they will credit me. That took a while to get that refund. Then I saw my account is R1399!!!! With a contract of R379! ***!!!??? I phoned Vodacom (I stopped counting how many times!) to sort this out. Credit note after credit note was given but on the 20/4/17 an amount of R867.51 was deducted off my account. The last credit note was never passed after I phoned on the 10/4/2017. That credit note was for a 5G that was supposed to be promotional but yet I was charged for it. When I phoned today, I spoke to the customer service department AGAIN and explained how frustrated I've been with Vodacom. They transferred me to another department where the lady first made a mistake saying the note was only added to their system on the 18/4/2017 but then realised her mistake that it was initially added on the 10/4/2017 and put me through to the accountsdepartment to get that credit note - which was not passed since the 10/4/2017. The guy answered and in the conversation told me his not doing so well today then told me I'm at the wrong department and he can't help me!!!!! He transferred me BACK to customer service. REALLY THIS IS USELESS!!!!! I'VE ALREADY COMMENTED ON FACEBOOK AS WELL. CAN A COMPETENT VODACOM MANAGER PLEASE PHONE ME AND SORT OUT MY ACCOUNT ONCE AND FOR ALL!!!!! I'm getting GATVOL of phoning everytime for YOUR MISTAKES!!!!!! I NEED THIS SORTED NOW, OR I WILL CANCEL MY CONTRACT AND DO PREPAID - ATLEAST IT WILL ONLY BE THE REF NUMBERS THAT WILL GIVE PROBLEMS!!!!!! VERY ANGRY/FURIOUS/****ED OFF AT VODACOM - 2 MONTHS OF HELL SO FAR WITH LOTS OF PROMISES AND NO RESULTS!!!!</p>