1 reviews | Active since Jun 2016

10 Apr 2017, 08:41

Vodacom is giving me a headache

<p>This is the 3rd month i had to report data disappearing at vodacom. they dont even bother to return calls or service requests. just say matter resolved. I did a simswop and it went well for a few weeeks and guess what my problem stared all over again. when i phoned vodacom they say it is internet. my phone say it is whatsapp. according to my phone i used 560 mb of data in one day. </p>

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Replies (2)
Vodacom
Vodacom's reply10 Apr 2017, 08:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Apr 2017, 12:16
Official

Dear Susan,

Feedback has been resolved.

Regards,

Cassandra