Vodacom is ****ging me with no lube.

I lost my phone on Saturday the 7th of March and contacted vodacom on the 8th of March for them to block the device and simcard. i was gthen told on the phone that I will get an ITC number within 24 hours which I would have to submit to my insurance company. I still havent recived the number.

I tried doing a simswap yesterday as my entire life revolves around my cellphone number. I purchased my simcard at an Ackermans because you know...they sell Vodacom simcards. I call into the call center to do the swap and I'm told that I would have to do the simswap instore because my number was previously on contract. Why do I need to go to a store and potentially pay more for the simswap where as I could do it on the phone. My number has been a prepaid number for the past 2/3 years. there is no clear explanation for this from your consultants. who also want me to know which 5 last numbers called my before I lost my phone? Am I megamind? how am i supposed to know out of all the numbers that called me which ones called my the day I lost my phone and the day before. I no longer have the device for heavens sakes! your service is pathetic. I have been without a simcard for the past two days. I cant bank,. I cant even process my insurance claim because the otp needs to be sent to my number. All I get is bottom of the barrel answeres as to why I cant get my number back. when must I get the time to drive to a vodacom store. they are all being closed down anyway because of this little digitization trip you have embarked on. People always say that this platform is for opinions When I say that Vodacom will literally ***** you over with no foreplay I mean it. i dont know how many deals i've missed out on because of not being able to get my number. how many people have tried to contact me, I dont even know how anyone of you are going to contact me about this because I dont have a cellphone number!!!!!!! I cant even access my emails.