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Johan S

1 reviews | Active since Oct 2018

19 Mar 2019, 03:49

Vodacom is getting worse and worse by the day

Bad attitude and no service from Vodashop in Zevenwacht mall. One of our business phones got ****** and I went to Vodashop in Zevenwacht Mall, at first they didn't want to help me, then one of the 3 guys decided we will help me. Not one of the guys are willing to assist me nor are they willing to lift their ****s from their chairs. They have got this loud rap music playing and Hyren, I think he is the store manager, is just sitting playing on his cellphone, he doesn't even look up when I ask him a question. Vodacom is getting worse and worse by the day, I am really disgusted with the service and the type of people that gets employed by Vodacom!! I still don't have a sim swap, and I cant use my business phone - their advice is to try another shop in the morning

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Replies (2)
Vodacom
Vodacom's reply19 Mar 2019, 06:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
Vodacom
Vodacom's reply19 Mar 2019, 09:25
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per discussion, please be advised that you may contact Vodacom Business on *** [free from Vodacom numbers]. As for the service issue, this has been escalated to the relevant management team.

Regards
Vodacom Consumer Website Team