Vodacom is Genuinely Useless

I have been with Vodacom for many years with 082 nr. This company is really going backwards. i am so tired of going to their offices, only not getting help. the help line is useless. a Couple months ago I took a new 2 yr contract which is actually cheaper. Problem, 3 months later they still deduct previous higher amount. Here's the thing my wife upgraded same time, higher amount. LoL no problem, higher amount correct amount is debited. For the past year I get 200 sms's - But cannot be used. At Vodacom centre an employee said i must call their Help Line, i asked him to do it whilst I listened. Believe he hung up saying they are not much help. Thing is sms's might be old school, but why attach it to contracts and then it cannot be used. Seriously i reckon Telkom is more helpful helpful - I reversed the last debit, lets see if they contact me now or if they reply to this complaint