CM
Cordelia M

1 reviews | Active since Aug 2016

13 Feb 2017, 13:24

Vodacom is full of *******

<p>I sent an e-mail to customer service this morning regarding incorrect billing. I received a response from Renzo Maart saying that additional R60 charged on my account this month was a discount which was only valid for 12 months. This discount has now expired. This is nonsense. I signed my contract in October 2016. I have been using the phone for 4 months and they are charging me extra money. If vodacom is desperate to meet their targets on profit and they realise that it is impossible then they must stop *****ing money from customers. This is ridiculous, I will never pay the additional R60 charged to my account.</p> <p> </p> <p>I need a response.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2017, 14:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team