Vodacom is full of ****. *****ing money again

Someone phoned me for an upgrade. I stated I do not want to upgrade because I wanna cancel on 2 of my number. Lady insisted that I am paying too much and she will not change the time frame but will put me on a lower package. I said if that's the case oky but if not I'm not interested. She upgraded me on 2 numbers and she extended my time and the amount is more than what I paid for. I canceled the upgrades after I found out on a sms. Just by the way had to cancel it 5 times before it was canceled. But vodacom still charged me the amount of the upgrades not the amounts before the upgrade... I phoned before the debit date to fix it. Vodacom insisted it will be fix and the debit date comes and I'm paying the upgraded amount not the correct one. I phoned again to sort it out. Now it's alot of stories and investigations and and and. It's been 2 weeks still no feedback on the investigation or if I'm getting my money back or that they are fixing my contract upgrade pricing plans to the old plan not the new one I did not give consent for. Vodacom is full of ****. I've got alot of issues with vodacom and worse part is I've been a loyal customer for more than 20 years if not longer and this is how they treat there customers. It's pathetic.