Vodacom is full of lies and incompetence

<p>So here I am - "A loyal Vodacom customer" . I had a contract for a device which came to an end in December 2016. I had called vodacom to advise that this contract is ending and to ensure the cancelation was complete. At this point I was offered a data package which consists of 5 gigs monthly for R199 which I accepted. Upon enquiry I was advised that the aritime would be credited to the user (My husband) on the 01/01/2017. I have had several convesations with several consultants at Vodacom. One conversation with a consultant named Natasha 02/01/2016 worked out perfectly as she understood what i was saying and directed me to the solutions team who advised that there was a technical issue which would be resolved in 24 hours. I did not receive the data in 24 hours and called again , soome consultants just dropped the call . I had the greatest displeasure in speaking to Thalitha who did not even listen to my issue and was ready to transfer me back to the sales area. I spoke to her Team Leader Tshepo Mosese on call reference ********** 08 who came on the line ready to transfer me without hearing the issue as well an had the audacity to imply that I the communication issue we had to muddle through is my fault because I am being emotional. I had to once again explain the situation to Tshepo because he did not understand it as well. He advised me that i am able to enquire on my husbands phone number because i had purchased a data package for him . What kind of security is that . Does that mean that anyone who buys me airtime can enquire on my vodacom account???? I was provided with R200 worth of airtime perhaps to placate me . However it is now the 09/01/2016 and my husband has still not recieved the data. Vodacom has proven to be huge dissapointment. And now I wonder is Vodacom lying to me. And what exactly is the problem?</p>