Vodacom is full of lies

I still cant change talking points to data and what was promissed on the following message is a lie and it never happened:

“Good Day Mzwakhile, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. Kindly note that our records shows that the bonus airtime was actually used on out of bundle data charges. I have loaded R29.00 airtime as a once off goodwill gesture. Have a Blessed Day. Kind regards, Vodacom Customer Care Randall October”