NM
Nthabi M

1 reviews | Active since Jun 2020

14 Oct 2021, 09:10

Vodacom is full of lies!!!!

I am not happy at all with Vodacom,they gave me false information regarding a contract deal. I have a contract with them for an iPhone 12 specifically told the lady/agent I spoke to that I want a top up contract and that means if ever my data is depleted before time I want to buy my own,today I received an invoice of extra fees and they told me I did an open line bundle which is NOT true,they refuse to migrate immediately meaning they want to charge me extra amount every month whereas I don’t want to be on open line,kindly assist this matter with Vodacom because they are clearly trying to **** me! Received an email from Lennon and I spoke to a lady by yandisa who made it seem like it’s easy to migrate to top up but they are giving me problems and not solutions

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2021, 11:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team