TD
Thobeka D

1 reviews | Active since Aug 2021

05 Dec 2021, 23:21

Vodacom is full of ***** 😡

To vodacom

I canceled my contract in 2019 December and the last debit orders was In January 2020. Now after so many months I find out that my contract was not cancelled and it is in arrears because there was an upgrade that was done. I have made several branch visits and calls to enquire about this and no one at vodacom is willing to rectify this. I clearly told one of your consultants to cancel the contract and discontinue the number because I did not need it…. I have received nothing but terrible customer service from everyone who I contacted from vodacom I need you to clear my name from vodacom and remove that dept I do not owe vodacom any money as I gave clear instructions that the contract must be cancelled and closed

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2021, 08:50
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team