Vodacom is full of bullsh*t

So vodacom had a black friday deal on the nokia 8 sirroco and my dad tried to take out 1 for himself, my mum and myself. His and my mums went through yet mines didn't. When he called the call center they gave some excuse about why mine never go through and that they can't honour the deal. He asked on 2 occasions to speak to the call center supervisor , today and on monday when the deal was still on going. Till now he's had no feedback and just a bunch of excuses. Vodacom is pathetic when it comes to customer service and he feels like once the contract is over he wants to move all of us over to a service provider who actually cares