JN
Johanne N

1 reviews | Active since Jul 2017

10 Jul 2018, 08:32

VODACOM IS FULL OF BULL****

I am trying to cancel a cellphone contract since January this year. I called the cancellations number who will ask me to go into the store pay an amount and call them back, i did this three times and still they wont cancel the contract. I have been into the store as well and still no one can assist to cancel this contract. I DO NOT WISH FOR IT TO CONTINUE AS A MONTH TO MONTH CONTRACT BUT IT IS WITH A BILL THATS ACCUMULATING. THIS IS A MONEY MAKING SCHEME TO KEEP MAKING MONEY OUT OF PEOPLE.

The best part is that there is no longer any email address to forward cancellations in writing.

0
Replies (4)
Vodacom
Vodacom's reply10 Jul 2018, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JN
Johanne N's update10 Jul 2018, 09:34
Reviewer Update
THIS IS AN AUTOMATED USELESS RESPONSE AND NO ONE EVER GETS BACK TO YOU , THEY ARE USELESS AND I HAVE NO CHOICE BUT TO GO TO THE OMBUD
Vodacom
Vodacom's reply10 Jul 2018, 11:22
Official

Hi Johanne

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Rudi-Jo

JN
Johanne N's update10 Jul 2018, 11:24
Reviewer Update
Thank you Rudi for resolving this issue, it was rather refreshing dealing with someone willing to assist.