TN
Tendani N

1 reviews | Active since Jun 2020

09 Jun 2020, 12:38

Vodacom is frustrating me

You will recall that last week I wrote a piece about the "Rooter and ****le / LTE" problem. The problem was never resolved, and fibre was installed yesterday; meaning that I had nothing to use for the period between the day they delivered the Rooter and ****le and yesterday as the ****le connection was not working, THe fibre connection only stated working earlier this morning (at round 10 am to be exact), and for only 10-20 minutes and I lodged a call and the matter has not been resolved. I really do not know what going on, its like instead of doing my work (as Im working from home), Im spending most of the time calling Vodacom to fix issues. They cant seem to get one thing right. Please help, I very frustrated!!!

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2020, 14:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team