Vodacom is frustrating,

I bought a phone at Vodacom Bushbuckridge in July 2020, then in January it started giving me audio problems, I returned to the store and they took it for repairs on the 29th January 2021. I waited for the whole 3 weeks and when I make a follow up call on on the 17th February 2021 they told me that they just received a repair on that day and I will be getting my phone the latest on 20th February 2021. On Monday 22nd Feb 2021, I called to make and I was told my phone should be replaced and that was not communicated with me. It is frustrating because I use my phone for most of my stuff, and Vodacom is frustrating more because I feel that they are not being honest and transparent with me.

Conny