VODACOM IS FRUADULANT! ****ming their Customers!!!!

A Vodacom Operator phoned me in July, with the excellence of congratulation me that I have been a loyal customer to Vodacom for almost 17 years.

PLEASE DO NOT EVER FALL FOR THIS FRUDULANT OPERATORS FROM VODACOM. VODACOM IS LITERALLY SCHAMMING YOU!!!!!

As per the telephone conversation they granted me a "Free Phone" as a gift for being such a good Customer. I specifically asked that this "Free Gift" will not affect my current contract (which was at that point on a month to month basis, as I was waiting for the IPhone 15 to be released before upgrading my contract). The "Free Gift" device was delivered to me within days.

Now that I actually want to do an upgrade, Vodacom is saying I cannot upgrade because I have upgraded in July'23, taken into account that my Contract did not change and I did not do an upgrade. My Minutes and Data I receive is still the same every month, and I do not have a Device on my Monthly Invoice, as my phone has been paid in full more than a year ago when my actual contract "ended".

With a lot of back and forth calls between myself and Vodacom Customer Services, doing investigations on the Call Recordings and Vodacom ACTUALLY ADMITTING that the Operator Communicated in Error and that the incorrect information was given to me by the operator in regards to this "Free Gift Device". Vodacom has upgraded my Contract (note there is no change in my Data or Minutes, which I receive), without my consent to do so, and now I am bind to a 3 year Contract that I did not agree to, or upgraded from my end. The worst part is that I cannot upgrade on my current contract because the operator upgraded my contract in July when Vodacom gave me the "Free Gift" for being a loyal customer for so many years, and this upgrade again was without my consent or knowledge. I cannot even cancel the contract because they are going to charge me 30 Months of Penalty Fee's, for cancelling in the contract period that the upgrade was done in error from Vodacom, which is a 3 year contract period and not even a 2 year contract period.

Vodacom is just saying that there is nothing they can do about the situation, even when the error is on their end. The only solution is, that I give the device back, which I received as a "Free Gift", as per communication had nothing to do with my contract in the first place, then only can they cancel the error on their end. I do not have that device in my possession anymore as I gifted it to my Cleaning Lady the day I received it. The only other solution there is as per my communication with Vodacom, is that I take out a New contract on my number (note that on my current contract I will still be bind for 3 years, due to the error on the upgrade done by Vodacom erroneously). This will result in me paying double for what I already receive on a monthly basis for my minutes and data.

I was laterally ****med by Vodacom, and I feel that this is their way of *******ly binding customers to contracts, that are impossible to get out of, even when the ERROR is on their end, and to top it up they want to charge you the full contract remaining amount as the cancellation penalty for the remaining period of the contract!

People please be careful when Vodacom phones you, and PLEASE DO NOT BELIEVIE THEIR LIES!!!! They know how to **** you for extra Income for their ******* business!