LM
Lusapho M

1 reviews | Active since May 2020

13 Mar 2021, 12:05

Vodacom is **********ly charging customers

I have settled vodacom the outstanding amount of money when I was cancelling a cellphone contract I had with them. They advised that they will deduct the last premium from as I had canceled after the monthly invoices were printed. Last month they deducted their money but today I got an email advising about this month's invoice, which means they are yet to deduct again. I'm fed up with vodacom prejudicng the customers livelihood. Why is this company treating customers as a cash ***. If this months debit order goes through. I'm opening a case to the police. I have settled the outstanding amount they have deducted the last invoice without consent last month. What is this nonsense ******** **** your vodacom wants from my money. Please stop this **** stop deducting money from my account I paid your phone off. Why are you doing *****

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2021, 16:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team