Vodacom is ********** and does not get back to there clients

Item: Vodacom
Rating: 1
Author: Leeanne J

I have logged a query with ticket number 54321. I recieved numerous emails from someone called Kendall repeating the same thing over and over saying someone will call me back. That was last week. To date I still do not have a response regarding the so called voucher I was supposed to have received with my upgrade. I recieved an email saying that the query is now closed/resolved. Is that normal.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 Dec 2019, 07:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Dec 2019, 07:17

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

19 Dec 2019, 14:59

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our discussion , your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply19 Dec 2019, 14:59

Official

Dear Customer,

As per our discussion , your query has now been resolved.

Regards

Consumer Website Team