AA
Anonymous A
1 reviews | Active since Oct 2020
21 Dec 2023, 09:49
VODACOM IS *****
I cancelled my Fibre contract that was already on month to month. The last debit order was in November and have an email confirmation from Vodacom (Clint). Vodacom why are you still debiting my account in December for a service that was canceled and not received???? You first ignored all my emails requests to cancel that Fibre until I had to dedicate a whole day sitting on the phone to get to your Fibre department. Now you are *****ing from my bank account. CANCEL THE DEBIT ORDER AS AGREED AND AS PER CONFIRMATION EMAIL RECEIVED FROM CLINT. You will not ***** from me all your ****** debit orders will be returned. If you continue debiting my account I will take this matter to Ombudsman.
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Replies (1)Vodacom's replyOfficial
21 Dec 2023, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2023, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
