VODACOM is falling

VODACOM doesn't deserve the one star rating. From the CEO downwards, they are abusing their PAYING customers, insulting their intelligence and disrespecting them even though their monthly income is generated from the money spent by these same individuals. Emails sent to and received from said company is proof of the above. I've had enough of Vodacom and wish to terminate my pre-paid agreement with them. Unfortunately it's not that easy, as I purchased a "network-locked" handset and, being a SASSA grant recipient, cannot afford another. I have even asked them for the network unblock code, but this request was just ignored. I have battled for several months to get the poor internet access sorted out. Customer care agents, technical department staff, supervisors and even a member from the CEO's office couldn't give an answer... ANY answer. They do, however stand out as brilliant when it comes to passing the buck. I am paying a significant percentage of my monthly income towards data in order to be in contact with my loved ones. Unfortunately the biggest percentage of this data is spent on my handset attempting to connect to the internet. I therefore do not have the benefit of the data purchased and, to me, this constitutes theft. If Vodacom is experiencing financial problems, we, the public (paying customers) should be made aware of it.