Vodacom is failing us

Hi Vodacom is failing its costumers. They are failing to resolve their issues.

I took a contract phone last month, on the 24tg of which I was advice I will start paying the following month which is December.

Now this basted blocked my phone when I call they tell me my account Is in areas, OK its fine on the 27th of December they debited everything including the amount which they said I was owing, Now they are failing to unblock my phone, when I call this following number ********** it doesn't go through, but keeps on saying I should leave my number and they will call me.

I have been calling since, yesterday the payment went through yesterday morning, they can see it on their system they telling me about my bank having to confirm with them. This is really annoying. I cannot use this phone, make calls, Send sms or anything, not even going through my Facebook or whatsap and anything..

Please help me resolve this matter