SM
Sicelo M

1 reviews | Active since Jan 2016

19 Jan 2021, 10:57

Vodacom is Failing In what it Promises.

I don't know how many times, a person has to deal with a big company like Vodacom to just request them to live up to their promise. I have posted a couple of times on hellopeter with regards to Vodacom for not fulfill their promised. In 2019 I took out a contract with Vodacom which I failed to fulfill that resulted in me have outstanding debt with them, which eventually I then settled in May 2020. The only mistake I did when settling my debt with them is I paid them more than what I was suppose to pay, they acknowledged that and promised to reimburse me back my money in October 2020, until today I am still waiting. For heaven sake it is a 2021 an new year, Vodacom is still the same.

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2021, 11:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team