JR
Jolene R

1 reviews | Active since Feb 2020

09 Feb 2020, 16:52

Vodacom is failing Customers

I have a wifi router that I got on promotion for R160 for 20gig every month 2 years ago. I never changed my wifi after 2 years as I was happy with the wifi and just decided to carry on with it. After 2 years of religiously paying 3 contracts with vodacom, I received an invoice now for the exact same wifi for R900!! I never once received a call or a message to say that the amount of R160 will now change to R900...how are they allowed to invoice me that amount without my knowledge or approval? I phoned vodacom and they told me the promotion ended, hence the new amount, but there is a current promotion of R199 for the wifi if I'm interested?!! So I asked Yvonne at vodacom why would I then be paying R900 for wifi if it's only R199, so she said because I didn't give my consent??? But I didn't even bare any knowledge of this amount increase so my consent was not given to pay R900. Uncapped WiFi is R399, who in their right mind would charge customers R900 for 20gig wifi. It's disgusting. How many other customers are they doing this to?

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2020, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
JR
Jolene R's update11 Feb 2020, 11:44
Reviewer Update
Vodacom. It is day two and no one has phoned me back. Is this the level of service you're giving loyal customers? Someone needs to make contact urgently. I will consider legal action if no contact is made.