Vodacom is F******

I am extremely disappointed in the manner in which i log a ********** compalain last year November 2021 i summitted the documents they wants but i havent recieved any feedback and the issue is not resolved till today , i submitted the complain to Mtn same day but MTN closed the account but vodacom they haven't closed the account i told them i dont have contract with them someone made a ***** with my ID but they not doing anything about it , i went to EASTGATE MALL TO CHECK they said i must go to Jabulani Mall cause the person took the phone at Jabulani Mall and i tried to called vodacom the agents are so rude . the WORST service I’ve ever received! how can you process the sale without verifying the documents and check the ID cause the person put her picture on my ID, the sales person who assist the person is Bongani Sangweni from Jabulani Mall