KK
Kay K

1 reviews | Active since Jun 2021

11 Jun 2021, 08:22

Vodacom is ****en skelims and lieg bekke!!!! ??

Really Vodacom??

I guess I just never learn my lesson with you! I’m out here bragging about how I’ve never had a single problem with you UNTILL NOW!!!!

And this is the main reason I am cancelling my Vodacom contracts!

In April 2021 I requested that 2 of my Vodacom lines be prematurely cancelled I got the premature cancellation quotes and I PAID IT

Proof of the cancellation form, proof of payment as well as my ID was sent to Vodacom on the email address ***

No feedback!! Fast forward to June 2021 I call the call centre I am told that only one line has been cancelled and NO ONE IS ABLE TO EXPLAIN WHY!!! I get my invoices and statements and to my surprise I see that Vodacom billed me R1500 and that NON OF MY CONTRACTS WERE ACTUALLY CANCELLED!

I am now fed up and ****ed ??

I go to the Vodacom store in Zevenwaght mall only to be told that “ The stores no longer deals with cancellations “ What a sick joke ??

I resent my documents as I was very rudely told to do STILL NO FEEDBACK I even tried sending it from a different email address WHAT THE **** VODACOM? I should have believed when people said how skelim and *********** you guys actually are

I want my ****en contracts cancelled before my debit date cause **** knows I will take this further if you guys debit my account for contracts that were PAID FOR to be cancelled

I’m jas of you man

0
Replies (1)
Vodacom
Vodacom's reply11 Jun 2021, 09:01
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team