HK
Hai K

1 reviews | Active since Feb 2021

20 Mar 2024, 04:46

Vodacom is easily the worst company I've ever dealt with!!

I've been trying to cancel my cellphone contract with Vodacom since October last year yet every month since I'm still getting invoices & money taken out of my account. I've called their cancellation & customer care departments on numerous times (& they will have the recordings of those phone calls) yet earlier this month, I still received another invoice via email which will probably go off in my account the 1st of next month. I also sent an email to their customer care department trying to find a solutions while also sharing my disappointment in their service & also informing them that they've lost a client that have been using them for more than 20years... Only to get some automated response basically ignoring me. I've tried everything I can think of which got me to the point of this review with the hope I can get some assistance but no offense to your platform, I don't feel too optimistic about a positive outcome for me.

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2024, 07:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team
HK
Hai K's update22 Mar 2024, 04:06
Reviewer Update
If someone had listened to ANY of the recorded conversations I had with Vodacom you would know that I do not use the contract number meaning you will not be able to reach me unless I put the sim card in my phone & during my last phonecall with Vodacom I provided an alternative vodacom cell phone number they could use if they wanted to contact me. I work night shifts so I normally don't attend to my phone during the day but I'll call 082135 later today at 08:30 AM to find out how Vodacom will disappoint me again. Thx