Vodacom is **** don't waste your time quick buck no service

Ive been paying device insurance on my huawei mate 20 pro for close to 2 years i now have a slight crack which i took in for repairs. Sandton store said they would advice on excess due for repairs over a week later nobody has any clue whats going on and the store are now blaming finrite for having the wrong device under insurance. When i call them they say upgrade was never updated from vodacom. I ask myself what fking upgrade as it was a brand new line i ordered off the website i have sent finrite all the proof nobody gets back to you 4 hours later holding on the phone each day, vodacom just as useless also don't answer worst customer experience I've had period