Vodacom is *****

I have been debited every month by Vodacom for 2 routers for almost a year and there is no coverage for the routers I got from them they sent a technician months ago to come check if I was telling the truth and what do you know I was.They then kept quite for a month I went back and they said we should do a test again and we did, mind you the debit order was still going off they then said they will be in touch . I waited and called in now and again while they debited me every month and almost a year later when I went to the store they tell me they can’t cancel the contract because they are not sure if I am telling the truth. They said they could possibly fix the issue after a year they now think of this .So I was paying every month and getting no service and now there is a chance that this could be fixed because I want to cancel the contract . Where was this energy the whole time when I wasn’t getting coverage.

Honestly feel like I bought this from a ***** store and not a reputable store like Vodacom we go to a stores like Vodacom because we expect good customer service and fair treatment.

They have closed every ticket I have ever opened with out resolving the matter.