VODACOM IS DISSAPOINTING

I am so fed up with VODACOM and will never take any contract from them or recommend anyone to them. I took out a contract in December 2022(on a 36-month payment plan) so December 2025 would be my last payment as my 36 months would be over by then. I skipped a payment in July 2025 and made payment on the account for August and September 2025 but not the full amount but still made payment therefore my account was in arrears. I then called them, and I paid the amount in arrears and settled the account and a few days later they confirmed the account was settled and no longer in arrears. According to VODACOM I should notify a month in advance should I not want to continue with the contract after December 2025. November month (a month in advance) I notify VODACOM about cancellation because I do not want to continue with the contract after December 2025.

Now VODACOM claims my contract termination is no longer December 2025 but March 2026. they are claiming that's the 3 months I didn't pay the account that they added yet i settled the amount that was in arrears. When I asked their consultants if they allowed to add month without client's knowledge or consent, she says NO ITS NO ALLOWED.

Now they expect me to pay a penalty fee for that added 3 months if I want to the contract to end December 2025 but i paid the amount in arrears and squared up the account. I don't it's fair that my amount was settled now i need to pay an extra 3 month's money which VODACOM added without my consent, yet my contract supposed to end December 2025. Each time you speak to a different consultant of theirs about the same thing they all have a different response.

I am so disgusted with VODACOM and will never encourage anyone to use their services.