Vodacom is disloyal!

I have been a loyal customer of Vodacom for the past 10 years and today, when I needed that same loyalty, they could not give it to me. My phone was ****** on the 27th September and I reported it ****** to Vodacom on the same day and they blacklisted the phone. I was unaware that there was insurance on that phone as I have 4 other lines on my name. When I called in, Vodacom did not tell me I could claim, they did not go that extra mile to see what my options were. I saw on my statement this month that I have been paying for insurance for over 2 years, so I call into the insurance department and they advise me to write a motivational letter, get an affidavit etc and take it into a Vodacom shop. I did that today and my claim was denied because I failed to claim within 30 days. Yes, I accept responsibility for not checking my statement every month, but if I knew I had insurance then I would have claimed within the 30 day period. So now I have to pay for a phone I don't have for the next year even though I have insurance! THANKS A LOT VODACOM