NW
Nadene W
1 reviews | Active since Jun 2023
04 Oct 2023, 15:30
VODACOM IS DISHONEST AND UNHELPFUL EVEN IF IT IS THEIR FAULT
I wanted to cancel my Vodacom contract, and when I phoned in I was presented with a attractive deal top up flexi account to receive R140 airtime a month, which took because its much cheaper than currently paying, and a better price was also given to the other number also on the same account. Well when i received the invoice for this month its all the same amounts as before. and now all of the sudden is a RED FLEXI account with 50min airtime???? AND WHAT A STRUGGLE TO HAVE THIS RESOLVED I WANT WHAT I SIGNED UP FOR WILL NOT PAY THIS INCORRECT AMOUNTS AND WANT MY R140 AIRTIME NOT 50 MIN CALL TIME.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Oct 2023, 07:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Oct 2023, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NW
Nadene W's updateReviewer Update
09 Oct 2023, 08:00I was contacted and according to me the problem were solved by telephone, then I received email mail to have in writing what we agreed upon, and in that mail were NOT what we agreed upon by telephone! I emailed back and asked what is going on now that the agreement in writing is not the same as agreed by telephone, and NO REPLY
NW
Nadene W's update09 Oct 2023, 08:00
Reviewer Update
I was contacted and according to me the problem were solved by telephone, then I received email mail to have in writing what we agreed upon, and in that mail were NOT what we agreed upon by telephone! I emailed back and asked what is going on now that the agreement in writing is not the same as agreed by telephone, and NO REPLY
