NW
Nadene W

1 reviews | Active since Jun 2023

04 Oct 2023, 15:30

VODACOM IS DISHONEST AND UNHELPFUL EVEN IF IT IS THEIR FAULT

I wanted to cancel my Vodacom contract, and when I phoned in I was presented with a attractive deal top up flexi account to receive R140 airtime a month, which took because its much cheaper than currently paying, and a better price was also given to the other number also on the same account. Well when i received the invoice for this month its all the same amounts as before. and now all of the sudden is a RED FLEXI account with 50min airtime???? AND WHAT A STRUGGLE TO HAVE THIS RESOLVED I WANT WHAT I SIGNED UP FOR WILL NOT PAY THIS INCORRECT AMOUNTS AND WANT MY R140 AIRTIME NOT 50 MIN CALL TIME.

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2023, 07:25
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NW
Nadene W's update09 Oct 2023, 08:00
Reviewer Update
I was contacted and according to me the problem were solved by telephone, then I received email mail to have in writing what we agreed upon, and in that mail were NOT what we agreed upon by telephone! I emailed back and asked what is going on now that the agreement in writing is not the same as agreed by telephone, and NO REPLY