Vodacom is dishonest and has rogue behaviour

Vodacom is now proving to be most dishonest with their rogue behaviour. My bank account was being debited for almost a whole year, for a device which I have never received. I have been following up with Vodacom for months and each time I’m told that they are processing my refund. I am highly annoyed and upset at this. To date I have not received my refund. I have been liaising with Lesley Deane who promised a month ago that the refund is processed and the funds will be in my account with 5 working days. It’s now a month later and I am still following up with Lesley.