WS
Wilma S
1 reviews | Active since Jul 2020
02 Jul 2020, 09:39
Vodacom is dishonest
I had two wifi contracts. One expired in November 2019 and I phoned to cancel. I was informed by the consultant that my contract was cancelled and on 1 July 2020 only one contract debit order will go off. Yet both wifi contact amount were deducted. I even received a sms confirming that the one contact is cancelled and no more deductions will be done. Phoning them had to hold on for 30 min. This consultant states that I have to pay for one invoice for July for a wifi that is cancelled and not working. Vodacom is *****ing money. It is easy to give contracts but when you want to cancel they make it difficult and then want you to pay for a wifo that is not working. Vodacom are *****s.
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Vodacom's replyOfficial
02 Jul 2020, 11:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jul 2020, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WS
Wilma S's updateReviewer Update
02 Jul 2020, 15:52Cancelled but still paid for July. Your call centre was phoned on 23 June and the male I spoke to stated that I will not be paying for the cancelled contract at the end of July and hat I will only pay for the wifi contract that is active which amounts to R 349.00. You deducted R 650.61. I did not receive assistance from your call centre as she was rude.
WS
Wilma S's update02 Jul 2020, 15:52
Reviewer Update
Cancelled but still paid for July. Your call centre was phoned on 23 June and the male I spoke to stated that I will not be paying for the cancelled contract at the end of July and hat I will only pay for the wifi contract that is active which amounts to R 349.00. You deducted R 650.61. I did not receive assistance from your call centre as she was rude.