Vodacom is Disgusting!

Item: Vodacom
Rating: 1
Author: Verona N

Vodacom has extremely poor service. I had called in two years ago to cancel a account I was paying for but did not get any data and airtime for . Only to find this year Vodacom suddenly starts charging me for an account that was canceled. Persistently calling me for a canceled account and they took my own data that which I bought including airtime. Now they are busy pestering my elderly mom and telling her to pay the account only for them to view it and assist.

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Replies (2)

Vodacom's replyOfficial

08 Apr 2025, 14:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply08 Apr 2025, 14:04

Official

Verona N's updateReviewer Update

23 May 2025, 11:26

Dear Ashley , I hope you are well kindly please pass the credit for the pro-rated invoice.

Please advise yesterday I called in for assistance with my number /data and the call center agent said that my account is still on contract.

Verona N's update23 May 2025, 11:26

Reviewer Update