VJ
Vusumzi J

1 reviews | Active since Aug 2021

29 Nov 2023, 12:41

VODACOM IS DISGUSTING

I'm deafeted with vodacom at this point. Vodacom is really taking me for a ride honestly. I'm tired of fighting can't we just cancel the wireless wifi connection I have with you guys?

It's been 3 months and I'm not connected and you guys are failing to do your damn job. I'm told the ticket is with Lebohang Mabinda and my Account Manager is Vincent Mnyameni. Everyone is failing to assist with the outdoor installation l.

Even the gentleman who said is from hallo petter team called Thursday and said will escalate and nothing happened. Called again Monday said the same thing nothing happened. It's Wednesday I'm not the call with vodacom as we speak All the call center agents are sending me from pillar to post.the last agent I spoke to simply dropped the call on me.

Guys let's just cancel and I refuse to be liable for the cancelation fee. I ain't the one who failed to honor their side of the AGGREMENT.lets just cancel guys and we both move on

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2023, 14:08
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team