Vodacom is disgusting

I am very disgusted by the conduct of vodacom ant its consultants. On 9 November 2020 i called vodacom to cancel a contract that had just ended for cellphone number ***), they asked me to pay the amount in areas of which i paid and notified them and they told me that they will process the cancelation. On saterday 06/03/2021 i received calls telling me that my account is in areas when i aske them for wich contract they mentioned even the canceled one, their consultants have been taking me back and forth between cancelation and collections departments. I spoke to Nqobile and Linton Linton said he would log an issue to say that they must re emberse all the money they have been deducting ********ly, he committed that by Thursday i will get a message that confirms closure i never got the message. Today i called and i spoke to philiswa ndlovu at 14:30 12/03/2021 who is telling me that she wont close the contract until i pay the amount in arrears which was caused by vodacom's negligence. I will not pay any of the amounts they are trying to ****** from me.