Vodacom is disgusting

I contacted vodacom more than a month ago to have my fibre moved from one property to another. I was told this is a 30 day process. I waited the 30 days as said and gave them a call only to find that it had only been assigned on the day of my call, because of my call. I have now been phoning everyday with no response. All the call centre agents tell me is that the request is with Martha. So my whole life must now be put on hold until Martha decides to do her job. I spoke to a gentleman by the name of Ricardo yesterday who gave excellent service and I was told that is will be escalated today to Martha. Well I’ve waited the entire day and Ricardo or Martha haven’t bothered getting back to me. I will now be returning my debit order and vodacom can fight me on this but I will not be paying for this horrible service. Hopefully this review reaches Martha because she really needs to catch a wake up. I am working from home because of Covid therefore I need the fibre. Disgusting display of service from all call centre agents and Martha because almost 40 days after my initial request, I am still waiting.