Vodacom is disappointing

I have spoken on hello Peter before I was ignored instead of being called to sort out the problem you guys call me and ask me if I want to put the other phone on contract NO I want my money and I don't want to renew my contract even if I did this left a bad taste in my mouth and the fact that I went on Facebook and still no phonecall from you guys I mean wow it's going on the 2nd or 3rd week now?! You quick to take my money but you not quick to solve the problem