YM
Yolisa M
1 reviews | Active since Jun 2023
14 Jul 2023, 12:57
VODACOM IS DISAPPOINTING
I am so disappointed and hurt, I can't even write.
I ordered two items on the MY VODACOM app (Headphones and cK Sunglasses) I only received the headphones (which are the cheapest item by the way), I did not receive the sunglasses. Even the invoice does not reflect that I have ordered sunglasses, it only shows the headphones, but I paid for two items. I immediately called vodacom only to be transferred from one person to the other with no assistance and trace of my order. VODACOM HAS ****MED ME! DO NOT BUY ON MY VODACOM ONLINE/APP
Helpful (0)
Replies (2)0
Replies (2)YM
Yolisa M's updateReviewer Update
14 Jul 2023, 13:22With all the frustration that I am going through with my VODACOM order, I have to mention how outstanding JES RUITER'S service has been. She is going above and beyond to assist me. She was the first person that I spoke to in the morning, she tried to help me as best as she could, but had to put me through to another department. That is when the nightmare began. Shortly after I had just finished writing my review to my surprise Miss Ruiter called and checked that I had been assisted, and promised that she will do whatever it takes to alleviate my frustration.
Thank you very much JES RUITER, I hope that Vodacom values your contribution.
Thank you very much JES RUITER, I hope that Vodacom values your contribution.
YM
Yolisa M's update14 Jul 2023, 13:22
Reviewer Update
With all the frustration that I am going through with my VODACOM order, I have to mention how outstanding JES RUITER'S service has been. She is going above and beyond to assist me. She was the first person that I spoke to in the morning, she tried to help me as best as she could, but had to put me through to another department. That is when the nightmare began. Shortly after I had just finished writing my review to my surprise Miss Ruiter called and checked that I had been assisted, and promised that she will do whatever it takes to alleviate my frustration.
Thank you very much JES RUITER, I hope that Vodacom values your contribution.
Thank you very much JES RUITER, I hope that Vodacom values your contribution.
Vodacom's replyOfficial
14 Jul 2023, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jul 2023, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team