VODACOM IS DISAPPOINTING

As a Vodacom customer of three years, I recently added another fibre and VoIP line. However, my VoIP service remains non-functional. Despite numerous calls to support and receiving ticket number SR ***, the issue has not been resolved. The constant 'escalation' without tangible results is deeply frustrating. I am disappointed with the service and cannot recommend Vodacom VoIP. Extremely disappointed and will cancel if it is not resolved asap