Vodacom is DISAPPOINTING

I don’t even have the words to describe the disappointment I have experienced with vodacom the last (almost) month. I have been a loyal customer for 10+ years. I tried to do an upgrade, but vodacom gave me a credit facility of R260, I do nit qualify for any deals, mind you my monthly bill for the past 10+ years have been more than R700pm. My credit score is more than 100points than the South African average. This is all due to their new value based vetting, please do not be fooled by vodacom that they can resolve this, their acquisitions department is nonexistent, and straight forward useless. I will not ever recommend vodacom to anyone, and to round it all up, one of vodacom’s consultants deliberately dropped the call while istore’s consultants were trying to sort this out.

I have NEVER experienced such BAD service in my life, this struggle has been going on since the 20th of March, vodacom closes service requests and credit vetting with NO FEEDBACK.

Useless to say the least