LB
Lavinia B
1 reviews | Active since Apr 2013
17 May 2025, 06:18
Vodacom is disappointing
Paid for my Vumatel month to month via the Vodapay app Thursday 15 May 2025 at 22:07. The connection never happened. Its 24 plus hours later and although the friendly call centre agents were calling back and trying to attend to my query, its still not connected.
How can entrepreneurs like us continue with building businesses that feed our communities while we are held to ransom by corporate nonsense. They stated its cos of non payment of contracts, which was renewed by the company even though the main account holder said he is retiring now and wants all phones on Prepaid. However, thats another query.
Connect my paid for services as per your terms of service!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 May 2025, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2025, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
LB
Lavinia B's updateReviewer Update
19 May 2025, 13:07Thank you for your patience while I ranted and went off on tangents. I have responded with info and look forward to this being sorted asap.
Sincerely,
Lavinia Moodley
Sincerely,
Lavinia Moodley
LB
Lavinia B's update19 May 2025, 13:07
Reviewer Update
Thank you for your patience while I ranted and went off on tangents. I have responded with info and look forward to this being sorted asap.
Sincerely,
Lavinia Moodley
Sincerely,
Lavinia Moodley
LB
Lavinia B's updateReviewer Update
19 May 2025, 19:12Received 2 messages that my service tickets have been closed? I also have sent through the response from my bank. I see the wifi has still not been connected and I have been given no turnaround time. the 72 hours from the first query expired this morning. How much longer must I wait before I take this matter further?
LB
Lavinia B's update19 May 2025, 19:12
Reviewer Update
Received 2 messages that my service tickets have been closed? I also have sent through the response from my bank. I see the wifi has still not been connected and I have been given no turnaround time. the 72 hours from the first query expired this morning. How much longer must I wait before I take this matter further?
LB
Lavinia B's updateReviewer Update
20 May 2025, 09:59The wifi issue is finally sorted. Thank you to customer care for finally resolving this issue. I appreciate it immensely.
LB
Lavinia B's update20 May 2025, 09:59
Reviewer Update
The wifi issue is finally sorted. Thank you to customer care for finally resolving this issue. I appreciate it immensely.