Vodacom is directly responsible for my lack of a phone throughout the upcoming shut down

Last week my phone needed to be repaired so I took it to the Vodacom repair shop. It was fixed in two days, so I went to fetch it but now they broke the headphone jack, so I left it with them. A week passed and now the shut down is imminent and Vodacom have not fixed my phone not supp**** me with a loan device. Everyday of this week I was making contact with the store in order to understand if my phone was going to be fixed in time or if they could supply me with a loan phone, which they deserve to supply me with since they are the ones who broke my phone. Now with the shut down happening, I probably won't have a phone for the entirety of the 3 weeks and it's absolutely and completely the fault of Vodacom.